Here’s a Customer Support Policy for Jaipendrive that you can include in your terms or use separately:
Customer Support Policy – Jaipendrive
1. Support Availability
- Our customer support team is available Monday to Saturday, from 9:00 AM to 7:00 PM (IST).
- Support is provided through:
- Email: support@jaipendrive.com
- Phone: +91 9876543219
- Live Chat: Available on our website.
2. Response Time
- Email Inquiries: Responses within 24-48 business hours.
- Phone Support: Immediate assistance during working hours.
- Warranty & Replacement Queries: Processed within 3-5 business days.
3. Support Services
- Assistance with product setup, troubleshooting, and warranty claims.
- Guidance on data backup best practices (but no data recovery services).
- Help with order tracking, returns, and refunds.
4. Escalation Process
- If an issue is unresolved, customers can escalate by emailing escalations@jaipendrive.com.
- Escalation cases will be reviewed within 5 business days.
5. Out-of-Warranty Support
- Limited assistance is available for out-of-warranty products.
- Paid repair or replacement options may be offered, subject to availability.
Would you like me to include this in the Terms & Conditions document or format it separately?
